1) How do I check the status of my order?

  • (a) To check the status, click on the tracking number received in your email. This will direct you to the tracking page where the current status of your order is visible.
  • (b) Alternatively, log into your account or use the tracking details received during order shipment. Click on the Track Your Order icon at the top right of the website and follow these steps:
  • Log in to your account.
  • Click on my Orders
  • View all order details

2) What if the product received was damaged? or What if there is damage in packaging on delivery?

If packaging is damaged or tampered, do not accept the parcel. If you find the product damaged upon opening, contact us at info@campusmall.in with order details and images/videos of damaged goods. After verification, our customer service will assist with an exchange or a refund.

3) I forgot to add a promotional code to my order, can it still be applied?

Unfortunately, once an order is placed, it's not possible to add a promotional code. Promotional codes must be applied during the checkout process. If you forgot to add a promotional code, you may consider using it for your next purchase, as it cannot be retroactively applied to a completed order. Make sure to double-check and apply any available promotional codes before finalizing your order to ensure you receive the intended discounts or benefits.

4) I have not received an order confirmation.

If you haven't received an order confirmation, please check your spam or junk folder in your email. Sometimes, our emails might end up there. If you still cannot locate the confirmation email, please contact our customer service team at info@campusmall.in. Provide your order details, and our team will assist you in confirming your order and resend the confirmation if necessary. We want to ensure that you have all the information you need about your purchase.

5) My order status reads delivered, but I have not yet received it.

If your order status reads delivered, but you haven't received it, please follow the steps below based on type of address given at checkout:

Residential Addresses:

  • Check with your neighbors or security, as the order may have been received on your behalf.
  • Confirm with family members or others at your residence.

Non-Residential Addresses:

  • Check with the reception team or front desk of the non-residential building.

Contact Customer Service:

  • If the issue persists or you cannot locate your package, contact our customer service at info@campusmall.in
  • Provide your order details and any relevant information about the delivery status
  • Our customer service team will investigate the issue and assist you in locating your order or initiating appropriate steps to resolve the situation. We aim to ensure that you receive your order securely and efficiently.

6) I want to change my delivery address/phone number

To change your delivery address or phone number, follow these steps:

Before Order is Shipped:

ypically you can expect to receive a confirmation email and or a call confirming your order details. You can reply to the order confirmation email or convey over the phone the need to change your shipping address / phone number. If you haven't received the shipping confirmation email, and are not able to connect on call, feel free to write to us at info@campusmall.in requesting the change.

After Order is Shipped from our warehouse:

If you have already received a shipment notification or the status of your order in your account login says shipped, changing the delivery address becomes challenging. We can still help with changing the phone number by receiving your request over email at here from your registered email address.

Should you still need to update the address, the order will have to be marked returned and re-shipped to the updated address provided by you over email to our customer service team.

7) I tried to make a transaction, but it failed. What should I do?

If your transaction failed, follow these steps:

Wait and Retry:

  • If the amount has been deducted, don't worry. It will be automatically refunded to your account within 3-5 business days.
  • Wait for a while and try making the transaction again, preferably using a different payment method.

Use Different Payment Method:

  • If the issue persists, consider using an alternative payment method such as a different credit/debit card, net banking, or UPI.

Contact Customer Support:

  • If the problem continues, reach out to our customer support at info@campusmall.in.
  • Provide details about the issue, including your order ID and any error messages you encountered.

Our customer support team will assist you in resolving the transaction issue and ensure a smooth payment process.

8) Can I pay using an international card?

Yes, we accept payment via international cards.

9) Can I cancel my Order?

Yes, you can cancel your order. Here's what you need to know:

Cancellation Timing:

  • You can cancel your order before we confirm the processing of your order. Once the order processing is confirmed, cancellation is not possible.

Cancellation Process:

  • If you wish to cancel, act promptly and reach out to us.
  • Contact our customer support at info@campusmall.in.

Confirmation:

  • Once your cancellation request is processed, you will receive a confirmation communication of the cancellation.

Please note that once the processing of your order has been confirmed, cancellation becomes impractical. If you have further questions or need assistance, feel free to reach out to our customer support team.

10) The size I require is not available. What should I do?

If the size you require is not available, you can add the product to your wishlist, and our team will explore possible options to make the product available for you in the desired size. Keep an eye on your wishlist for updates, as we strive to accommodate your preferences. Additionally, you may want to check back later or explore other similar products that might be available in your desired size. If you have specific size-related inquiries, feel free to contact our customer service at info@campusmall.in for assistance and guidance.

11) Can I order a customized product?

We are currently exploring the feasibility of personalizing your institute merchandise. Updates will be provided shortly. Write to us to make specific inquiry about your customized order requirements at info@campusmall.in

12) What is the flow of my order?

The Campusmall order processing flow is as follows:

  • Order received
  • Order verified
  • Processing
  • Shipped
  • In transit
  • Reached at location
  • Out for delivery
  • Delivered

13) What are the shipping charges that will apply to my order?

We charge a nominal delivery fee of flat Rs.150/- on Pan India shipments. For overseas orders, shipping charges vary based on your country of delivery, product dimensions, and weight. The system displays shipping charges before payment during checkout. For assistance, contact us at info@campusmall.in

14) Are the listed prices on the website inclusive of taxes?

Yes, the prices of the products displayed on the website include GST. Should the shipment be going overseas, your country of import may require duties be charged, which will have to be paid directly by the customer.

15) How do you ensure security on online payments? & Do you save credit card information?

We recommend reading our detailed Privacy policy here. In summary, customer data (Name, Contact details, and address) is stored for efficient service. No credit card information is entered or stored on our servers. We collaborate with third-party providers like HDFC Bank and PayUMoney for secure payment solutions.

16) How to get in touch with the CampusMall Team?

Contact us via voice/WhatsApp at +91 8770892951 or email at info@campusmall.in. Find contact details on the website or use the Contact Us tab to fill out a web form for customer support.

17) Priority Delivery: Any special charges for International Orders?

Yes, special charges apply. Details can be communicated via email or WhatsApp based on your specific needs.

18) How to check my online order history?

Check your order history after logging into your account via the order history section.

19) Do you ship internationally?

Yes, we do.

20) Do you ship to a PO Box?

We ship to the address provided by the client. If the delivery partner doesn't service PO Boxes in your Zip code, the address form will not be accepted.

21) Do I have to sign for my shipment when the order arrives?

We work with multiple shipping partners providing secure delivery via OTP or by signing Proof of Delivery documents.

22) How can I subscribe to your email list?

Submit your email address in the footer section of the website under Subscribe to Merchandise.

23) How can I remove myself from the Mailing List?

Click on the unsubscribe button available in the footer of the email you receive from us.

24) What are the care instructions for the garments?

Each garment shipped has a wash care label for quick review. Detailed tips on caring for your apparels are available in our regularly updated blog section.

25) What are the customer support hours?

Our support team serves customers from 10:00 AM to 7:00 PM IST Monday to Friday and 10 AM to 6:30 PM IST on Saturdays. Closed on third Saturdays, Sundays, and national holidays.

26) How safe is my personal information?

Read our detailed Privacy policy here. We use industry-standard security measures and update systems to prevent hacking and virus spread. Users acknowledge the security implications of data transmission over the internet and the World Wide Web. User login and password records must be protected.

27) Self-Ship Process:

Self-ship to CampusMall, Ground Floor, 70 shanti vihar, near Navlakha square, Indore, 452001. Phone: +91 8770892951

28) How do I know if my order was successfully placed?

Once your order is successfully placed, you will receive an email confirmation with all the relevant details. Additionally, you'll be notified via email when your order is shipped. In the event of any unexpected delays, timely updates will be sent to keep you informed about the status of your order.

29) I am unable to add products to my Bag.

Please make sure that all the products that you want to add to Cart are in stock and you have made the appropriate selection of size and quantity as may be required to add to cart. Also please try to clear the cache, cookies and refresh the website.

If the issue still persists, You can contact our customer service executive at info@campusmall.in along with product details and error snapshot, and we will work on its resolution.

30) Can I amend or add to my order?

Yes, it can be done please reach out to info@campusmall.in or call us at +91 8770892951

31) Receiver wasn't available at the time of delivery, but I wanted my order. What should I do?

If you missed the delivery attempt and still want to receive your order, follow these steps:

Wait for Additional Attempts:

Don't worry. Our delivery service typically makes two more attempts to deliver your order.

Contact Customer Service:

If you're unable to receive the order after the additional attempts, contact our customer service at info@campusmall.in. Provide your order details and explain the situation.

Request Re-delivery:

Work with our customer service team to arrange for redelivery at a convenient time. Ensure you or someone authorized is available to receive the order during the arranged time.

By following these steps, you can still receive your order even if you missed the initial delivery attempts.

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